Terms and Conditions


A maximum of 5 figures may be placed per order.


All prices are in United States Dollars.

We will not be able to make changes to your order, or to accept new orders after the pre-order window closes.

Customers are liable to pay 100% percent of any customs taxes, duties, and fees incurred in the receiving country.  Please check with your local customs agency to inquire about any additional costs.

If any accessories are received broken or missing, please contact hi@polyphony.store and provide us your order number, photos of the damaged item, the box it was shipped in and the packing list.  

Because of the nature of international shipping, we cannot accept returns.

Polyphony will not replace or exchange any outer shipping cartons or internal mailer cartons. We will also be unable to exchange this item solely on the condition of the carton you received. These cartons are made to shield the collectible from damage during the shipping process and are not considered a part of the item's packaging.

The Super Shogun Optimus Prime pre-order will stay open until Tuesday, March 31, 2020. Your order cannot be combined with non-pre-sale items. If you wish to purchase other items, please place a separate order.

Please contact us at hi@polyphony.store with any additional questions.

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